The UPS Store in 5547 Mahoning Avenue

Customer Reviews about The UPS Store:

• ★ ★ ☆ ☆ ☆
  Well... I had to choose between here and the FedEx Ship and Print store in Boardman. I think next time, I'll choose FedEx. I had a package that needed to be overnight shipped to South Carolina, and I needed to include a pre-paid return label to have it shipped back to me at my home. This was like asking for the moon. The woman working the counter (Barb) promptly told me that I should have gotten there earlier (I arrived just after 6pm, and the store closes at 7) because the driver leaves at 6. I obviously had no way of knowing this. So, just to be clear, the first thing I was told when I walked in after a half hearted greeting was that I had already done something wrong. The driver was standing there patiently waiting and telling her that it was not a big deal at all and that she should take a deep breath. She had to call the store owner at home to figure out how to do what I wanted, and was very impatient with me even though I never once showed frustration with her. There were others waiting in line who also were being more than patient. At one point I said "whatever is easiest for you" and was told "Sir, there IS no easy way!" I also tried to help her out while she was on the phone with the owner by saying (quietly and non-confrontational) that the package could be delivered back to the store if that was simpler. "SIR, I HAVE to finish with this call!" Towards the end of our interaction, she made a comment about how someone would have to talk her out of quitting her job. Super professional. I try to be as nice as possible to customer service personnel, as I know from experience that they deal with a lot of difficult people. This woman made me regret that approach. Honestly though, I was afraid to show even the slightest bit of irritation with her because I thought she might totally lose it. Giving two stars instead of one because the package arrived safely the next day.
  By Andy Deasey, February 26, 2017

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About The UPS Store in Austintown